1. Introduction

Cosmo Soil ("Company", "we", "us", "our") is committed to safeguarding the privacy and confidentiality of the users visiting https://cosmo-soil.com/. We recognize that your privacy is significant to you, and we are dedicated to being transparent about the technologies we use.

This Privacy Policy outlines how we collect, use, store, process, and protect your personal data in compliance with applicable Indian laws, including:

• The Information Technology Act, 2000
• The Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011
• The Digital Personal Data Protection Act, 2023 (DPDP Act)

2. Information Collected

We may collect specific types of data to provide and improve our services. This includes:

• Personal Information: Identifiable information such as your full name, phone number, email address, postal address, and business/company details that you voluntarily provide via forms, inquiries, or registration.
• Technical & Usage Information: Data automatically collected when you visit our website, including your IP address, browser type, operating system, device information, geolocation data, and browsing behavior (pages visited, time spent).
• Transaction Data: If applicable, details about payments to and from you and other details of products/services you have purchased from us.

3. Purpose of Data Collection

We collect and process your data only for specific, lawful, and transparent purposes, including:

• Service Delivery: To provide the real estate services, property listings, and consultancy you request.
• Communication: To respond to your inquiries, send administrative information (such as changes to our terms), and provide customer support.
• Website Improvement: To analyze user behavior and enhance the functionality, security, and user experience of our platform.
• Marketing: To send you newsletters, promotional offers, or updates about new services, subject to your express consent.
• Legal Compliance: To comply with legal obligations, enforce our terms, and protect our rights.

4. Legal Basis for Processing

We process your personal data based on the following legal grounds:

• Consent: Where you have given clear consent for us to process your personal data for a specific purpose (e.g., subscribing to a newsletter).
• Contractual Necessity: Where processing is necessary for the performance of a contract to which you are a party (e.g., fulfilling a service request).
• Legitimate Interests: Where necessary for our legitimate interests (e.g., network security, fraud prevention), provided these do not override your data protection rights.
• Legal Obligation: Where necessary to comply with a legal or statutory obligation.

5. Data Security Measures

We take the security of your data seriously. We have implemented reasonable administrative, technical, and physical safeguards designed to protect your data against:

• Unauthorized access, use, or disclosure.
• Accidental loss, alteration, or destruction.

These measures include Secure Socket Layer (SSL) encryption, firewalls, strict access controls, and regular security audits. However, please note that no method of transmission over the internet or electronic storage is 100% secure.

6. Data Sharing & Disclosure

We do not sell, trade, or rent your personal data to third parties. We may share your data only in the following circumstances:

• Service Providers: With trusted third-party vendors (e.g., hosting providers, payment gateways, analytics services) who assist us in operating our website and conducting our business, subject to confidentiality agreements.
• Professional Partners: With real estate agents, movers, or consultants specifically if you request a service requiring their involvement.
• Legal Requirements: If required by law, court order, or government authority, or to protect the rights, property, or safety of Cosmo Soil, our users, or the public.

7. Data Retention

We retain your personal data only for as long as is necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. Once the purpose is fulfilled or the retention period expires, your data will be securely deleted or anonymized.

8. User Rights (Under DPDP Act, 2023)

As a Data Principal under the Digital Personal Data Protection Act, 2023, you have the following rights:

• Right to Access: You have the right to request a summary of your personal data being processed by us.
• Right to Correction & Erasure: You can request us to correct inaccurate or misleading personal data, or delete your data when it is no longer necessary for the purpose for which it was collected.
• Right to Withdraw Consent: Where we rely on your consent to process data, you have the right to withdraw that consent at any time.
• Right to Grievance Redressal: You have the right to register a grievance with us regarding our data processing activities.

To exercise any of these rights, please contact us using the email provided in the Contact section.

9. Cookies & Tracking Technologies

Our website uses "cookies" and similar tracking technologies to enhance your experience. These may include:

• Essential Cookies: Necessary for the website to function correctly.
• Analytics Cookies: Help us understand how visitors interact with the website.

You can choose to accept or decline cookies through your browser settings. However, disabling cookies may limit your ability to use certain features of the website.

10. Children’s Data

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal data from children. If we become aware that we have collected data from a child without parental consent, we will take steps to delete that information immediately.

11. Policy Updates

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The updated version will be indicated by an "Effective Date" at the top of this policy. We encourage you to review this page periodically for the latest information on our privacy practices.

12. Grievance & Contact

If you have any questions, concerns, or grievances regarding this Privacy Policy or the handling of your data, please contact our Grievance Officer/Data Protection contact at:

• Email: contact@cosmo-soil.com / info@cosmo-soil.com
• Address: EkamAI Solutions, KPR Colony Road, Tapovan Park, Manikonda, Hyderabad, Telangana, India